SteadLog Cancellation Policy
Effective date: September 17, 2026
Wild Flowers Tech LLC operates SteadLog. This policy is part of the Terms of Service and describes how subscriptions, trials, and cancellations work.
Subscription basics
- Paid plans purchased on the web are billed through Stripe. Plans purchased in the iOS or Android app are billed through the Apple App Store or Google Play, as applicable. The checkout or store purchase screen shows the price before you subscribe. Subscriptions belong to a household and are managed by its admins and owners.
- Subscriptions renew automatically at the end of each billing period — yearly or monthly, whichever you chose — until you cancel.
- New households can start a 30-day free trial with no payment method. Nothing is charged during the trial or when it ends: to keep paid access you subscribe, and the first charge happens then. When the trial ends without a subscription, the household becomes read-only — you can still sign in, view your records, and export them. Free trials are limited to one per person and per household.
How to cancel
Cancel a web subscription from your household's billing settings in the app, which opens the Stripe billing portal. Cancel a subscription purchased through the Apple App Store or Google Play from that store's subscription settings. No email, phone call, or exit interview is required. If you need help identifying the provider that billed you, email support@steadloghome.com.
What happens when you cancel
- Your paid features remain active until the end of the billing period you already paid for; you are not charged again. A free trial has nothing to cancel — leaving it alone costs nothing and it simply ends.
- After that, paid access ends and your household becomes read-only: you can still sign in, view your records, and export them, but you can't add or change records until you resubscribe. Canceling does not itself delete your data. You may resubscribe later to pick up where you left off.
- If you want your data gone rather than dormant, deleting records, households, or your account is separate from canceling and is described in the Privacy Policy. We recommend exporting first.
Refunds
We don't prorate or refund partial billing periods by default — canceling stops future charges and you keep access through the period you paid for. For a web subscription, contact support@steadloghome.com within 30 days of the charge if something went wrong, such as a charge after cancellation, a billing error, or an accidental subscription that has not used paid features. Refund requests for purchases through the Apple App Store or Google Play are handled through the store where you made the purchase under that store's process. We can help you identify the provider that billed you.
Gift purchases
A gift purchase is a prepaid one-time payment, not a subscription, so there is no renewal to cancel. Gift codes do not expire.
- For an unredeemed gift, request a full refund within 30 days of purchase at support@steadloghome.com. A completed full refund voids that code.
- A redeemed gift is not automatically refundable. Partial refunds, refunds after redemption, and other edge cases are handled through support.
- Gift delivery by email is not available in this version. The buyer receives the code and redemption link after purchase.
Price changes
If the price of your plan changes, we'll notify you in advance and the new price takes effect at your next renewal — never mid-period. If you don't like the new price, cancel before renewal and you won't be charged it.
Contact
Billing questions: support@steadloghome.com